Job Responsibilities:
* Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and accurately
* Delivering world class customer service by communicating with energy and personal confidence
* Technical troubleshooting and gathering information from customers to identify root causes of customer problems and/or dissatisfaction. Determining appropriate courses of action to ensure the result is a win-win and documents the interaction through contact tracking
* Providing accurate product information and serving as a knowledgeable resource for the customer
* Meeting or exceeding monthly performance objectives including call quality, attendance and punctuality, adherence and call handle time
* Balance the needs of the end user customer while balancing the needs of the internal business requirements for productivity and performance

Desired Skills:
* PC and technical troubleshooting experience a plus
* A+ certification a plus

Qualifications
* Minimum 6+ months of recent customer service, retail, or call center experience required
* High level of PC knowledge including familiarity with a Windows XP environment
* Excellent interpersonal, organizational and communication skills (both verbal and written) required
* Strong listening skills, professional telephone manner and ability to deal tactfully and effectively with customers in a fast paced customer focused call center
* Ability to get along with others, accept constructive feedback and exhibit a positive attitude
* Demonstrate passion for excellence with respect to treating and caring for customers
* Ability to work effectively in a team environment
* Strong decision making and analytical abilities
* Ability to work in a fast paced, production environment
* High school diploma or GED required
* Must be able to type a minimum of 30 wpm
* Must be flexible to work shifts as required (evenings, weekends, and holidays)
* Must be able to pass a background check
* Must be able to attend all scheduled training classes during the 6 week training period
* Must be able to provide a distraction free home office environment
* Must be able to meet all the work at home equipment and connectivity requirements
* Must live within 120 miles of training site

https://www.newcorp.com/index.php/caree ... based_ccr/

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Sophia

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