ALL APPLICANTS MUST APPLY AT www.GECALLCENTERCAREERS.COM
*Answer inbound calls from stores and customers regarding all facets of our Healthcare Industry Credit Card(s), including CareCredit.
*Resolve credit inquiries on new accounts and authorize sales on existing accounts.
*Make use of problem solving/decision making skills to achieve the highest level of customer account life cycle satisfaction.
*Utilize professional techniques to generate additional revenue via retail, credit, and/or product marketing.
*Maintain and improve customer/client relations in a high-touch, Healthcare-oriented environment.
*Consistently improve overall activation and retention of cardholders.
YOU MUST BE ABLE TO SATISFY THE REQUIREMENTS OF SECTION 19 OF THE FEDERAL DEPOSIT INSURANCE ACT
*Basic Math Skills
- Arithmetic computation.
- PC proficiency within a Microsoft Windows environment.
*Minumum 6 months of customer service experience of any kind.
*Must be physically located within a 65 miles radius of the GE Money office in Tempe, AZ
*Must have or be able to obtain high-speed internet service
*Must have or be able to obtain land-line phone service
*Ability to work a shift encompassing a variety of operating hours and days of the week, including weekends and holidays as required.
*Must be able to attend training full-time for up to two weeks on-site and part-time virtual self-paced.
*Must be willing to participate in all of the following: background check, drug screen, fingerprinting.
-All applications for employment must be submitted through either www.gecareers.com
or the Career Opportunity System (COS) to be considered
-You must be 18 years or older
-You must have a high school diploma or equivalent
-You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the selection process
-You must have unrestricted authorization to work in the United States
-If currently a GE employee, you must have been in your current position for at least 6 months, have at least a "consistently meets expectations" performance rating and have the approval of your manager to post (or the approval of your manager and HR to apply if you don't meet the time-in-job or performance requirement)
GE will only employ those who are legally authorized to work. Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen.
*Relationship Building - Effective interpersonal skills, demonstrated affinity for building and maintaining rapport with client and customers.
*Ability to work independently in a remote setting with limited supervision.
*Self-motivated with solid organizational, creative problem-solving, decision making and time management skills.
*Adaptability to change behaviors based on constructive feedback delivered virtually.
*Service oriented, customer service background preferred.
*Sales/Negotiation oriented - Ability and willingness to recognize, deliver on card services sales opportunities.
*Meet Customer Needs
- Effectively match customer needs to products and benefits.
*Excellent verbal, written communication and telephone skills.
*Ability to perform in a fast-paced environment and adaptable to change.
*Sales experience preferred.
*Healthcare office environment or related industry background.